SERVICE
Technical Support 24/7
The worldwide support team is available round the clock to help you find the best solutions to your concerns.
Remote Support
Support technicians detect machine issues remotely via remote tools and then provide operators with detailed instructions to address the issue and get the machines up and running.
Telephone Support
Telephone technical support is prepared to provide assistance to any mechanical, procedural, or control issues operators may encounter any time of the day.
On-Site Support
Ready for immediate deployment to customer’s premises upon request, our expert service technicians address concerns on machines that continue to manifest after remote support.
Reliable Repair Service
We get your machines and process equipment back to perfect shape in no time through either in-house repairs or on-site service.
On-Site Repair
Our expert service technicians utilize their years of experience and technical capabilities to get your machines in excellent working form. Original spare parts are also used to maintain machine integrity.
In-House Repair
Possible problems are identified before repairs to provide an accurate repair cost estimate. The complete repair process is documented that includes condition reports and checklists detailing the repair conducted.
Original Spare Parts
Spare parts for all MACH centrifuges and separators are consistent in quality and durability to parts used on your machine, ensuring they function as intended. Additionally, thanks to our abundant inventory and supply management, our spare parts are always ready for shipping anywhere in the world, minimizing repair delays.
Expert Maintenance
In our effort to reduce machine downtimes and unexpected problems, our service technicians routinely check and monitor the performance of your machinery to keep optimal and safe production.
Installation & Commissioning
Providing exceptional assistance, our expert technicians perform the on-site installation for new and additional machinery on the customer’s premises upon request. The service includes mechanical and electrical installation, commissioning of electrical cabinets and wiring, and a performance test to check optimal functionality. Operating personnel is also instructed by our technicians before handover.